FAQ

Creating an account at Uptown Aces Casino takes just a few minutes. Click the 'Sign Up' or 'Register' button on the homepage, then complete the registration form with your personal details including name, email address, and preferred password. You'll need to confirm your email address through a verification link sent to your inbox. Once verified, you can make your first deposit and claim your welcome bonus. The entire process is secure and encrypted to protect your information. If you encounter any issues during registration, contact our support team via email at support@uptownaces.eu or call 1-888-492-9309 (toll-free).

Uptown Aces offers several generous welcome packages to suit different players' preferences. Our flagship offer is the $8,888 welcome package plus 350 free spins, spread across your first six deposits (using bonus codes UPTOWN1ACES through UPTOWN6ACES). Your first deposit receives a 250% match up to $2,500. For players preferring lower wagering requirements, we offer a 100% match up to $100 (code: 100ACES) with just 15x playthrough requirements instead of the standard 35x. Cryptocurrency enthusiasts can enjoy our 400% Lightning Bitcoin match bonus (code: NEWLIGHTNING) with a minimum deposit of just $5 and 30x wagering requirements. All welcome bonuses are subject to terms and conditions, including game restrictions—the main welcome package is valid only for Slots, Keno, and Scratch Cards.

Uptown Aces Casino offers a wide range of secure payment options to accommodate players from various regions. For credit cards, we accept Visa, MasterCard, and American Express. Cryptocurrency users can deposit using Bitcoin (BTC), Bitcoin Cash (BCH), and Litecoin (LTC). E-wallet options include Neteller, Skrill, EcoCard, and MyPayLinQ. Alternative payment methods include Click2Pay, Ez Voucher, Neosurf, Pasteandpay, UseMyBank, echeck, and iDeal. The minimum deposit amount varies by method but typically starts at $10-$20. Most deposits are processed instantly, allowing you to start playing right away. For withdrawals, processing times range from 1-3 business days for e-wallets and cryptocurrencies to 3-7 business days for credit cards and bank transfers. We support USD and EUR currencies, along with the mentioned cryptocurrencies.

Yes, Uptown Aces regularly offers no deposit bonus codes for both new and existing players. Currently, we have several active no deposit offers: use code 250SHOWTIME for a $12 free chip, OCT100WINS for $10 plus 100 free spins on Alien Wins, SLOTSC50 for 50 free spins on Sweet 16, and FREE15SPQ for 15 free spins on Shogun Princess Quest. Additionally, players celebrating their birthday can claim a special $10 no deposit bonus with code BDAYFREE10 (subject to 60x wagering requirements). These no deposit bonuses allow you to try our games with real money winning potential without making a deposit. Keep in mind that no deposit bonuses typically have higher wagering requirements (40x-60x) and maximum cashout limits. Remember to check our promotions page regularly, as we frequently update our no deposit offers.

Wagering requirements (also called playthrough requirements) determine how many times you need to bet the bonus amount (and sometimes the deposit amount) before you can withdraw any winnings. At Uptown Aces, standard deposit bonus wagering requirements are 30x the sum of the deposit plus bonus amount. For example, if you deposit $100 and receive a $100 bonus, you'll need to wager ($100+$100)×30 = $6,000 before cashing out. Our low playthrough welcome offer (code: 100ACES) features reduced 15x requirements. No deposit bonuses typically have higher requirements of 40x-60x. Different games contribute differently toward meeting these requirements: Slots, Keno, and Scratch Cards count 100%, while table games like Blackjack and Roulette contribute at reduced rates (typically 5-25%). The maximum allowed bet while completing wagering requirements is $10 per spin or hand. The casino system automatically tracks your progress toward meeting these requirements, which you can view in your account dashboard.

Absolutely! Uptown Aces Casino is fully optimized for mobile play, with no app download required. Our mobile platform works seamlessly on iOS (iPhone/iPad) and Android devices, as well as Windows Phone and other smartphones and tablets. Simply visit Uptown Aces using your mobile browser, log in with your regular account details, and enjoy instant access to most of our game library. The mobile experience includes over 150 slots, table games like blackjack and roulette, video poker, and specialty games—all optimized for touchscreen play with responsive controls. You can make deposits, request withdrawals, claim bonuses, and contact support directly from your mobile device. The mobile platform uses adaptive technology to adjust to your screen size, ensuring comfortable gameplay whether you're on a smartphone or tablet. For the best experience, we recommend using the latest version of Chrome, Safari, or Firefox browsers with a stable internet connection.

Uptown Aces Casino features over 300 high-quality games powered by Real Time Gaming (RTG), one of the industry's most respected software providers. Our extensive slots collection includes classic 3-reel slots, video slots with bonus features, and progressive jackpot games like Megasaur and Aztec's Millions with prizes often exceeding $1 million. Table game enthusiasts can enjoy multiple variants of Blackjack (including Perfect Pairs and Suit 'Em Up), American and European Roulette, Baccarat, Craps, and Casino Poker varieties. We offer over 15 video poker games including Jacks or Better, Deuces Wild, and Joker Poker, available in single-hand and multi-hand versions. Specialty games include Keno, Scratch Cards, Bingo variations, and arcade-style games. New games are added monthly, with recent additions including Alien Wins, Sweet 16, and Shogun Princess Quest. All games are regularly audited for fairness and utilize Random Number Generator (RNG) technology to ensure completely random outcomes.

Account verification (also known as KYC - Know Your Customer) is a standard security procedure required before your first withdrawal at Uptown Aces Casino. To verify your account, you'll need to submit the following documents: 1) A valid government-issued photo ID (passport, driver's license, or national ID card), 2) Proof of address dated within the last 3 months (utility bill, bank statement, or official government correspondence), and 3) If you deposited using a credit card, a photo of the card showing the first 6 and last 4 digits (other digits and the CVV should be covered). For e-wallet verification, you'll need to provide a screenshot of your e-wallet account showing your name and email address. You can submit these documents through your account dashboard under the 'Verification' section or email them to support@uptownaces.eu. The verification process typically takes 24-48 hours to complete. This one-time process helps protect against fraud and ensures compliance with gaming regulations.

Withdrawal processing times at Uptown Aces Casino vary depending on your chosen payment method. After submitting your withdrawal request, there's an initial processing period of 24-48 hours during which our finance team reviews the request. Cryptocurrency withdrawals (Bitcoin, Bitcoin Cash, and Litecoin) are typically the fastest, reaching your wallet within 1-24 hours after approval. E-wallet withdrawals to Neteller and Skrill usually take 1-3 business days. Credit card withdrawals (Visa and MasterCard) and bank transfers take longer, typically 3-7 business days. The minimum withdrawal amount is $100, and the maximum varies by payment method ($2,000-$5,000 per week depending on your VIP level). There are no fees charged by Uptown Aces for withdrawals, though your payment provider might apply their own fees. First-time withdrawals require account verification (KYC), so we recommend completing this process early to avoid delays when you're ready to cash out.

If you experience technical problems while playing at Uptown Aces Casino, there are several troubleshooting steps you can take. First, try refreshing your browser or clearing your cache and cookies. Ensure you're using an updated browser (Chrome, Firefox, Safari, or Edge) and that your Flash and Java plugins are current. If you're experiencing game crashes, try lowering the game quality settings or closing other applications running in the background. For connection issues, check your internet stability and consider switching from Wi-Fi to a wired connection if possible. If problems persist, contact our technical support team via email at support@uptownaces.eu, live chat (available 24/7), or phone at 1-888-492-9309 (toll-free). When reporting an issue, please include details such as the specific game affected, the error message received (if any), your device type, operating system, and browser. Our support team can also assist with game history retrieval if you were disconnected during a winning spin or hand, ensuring you don't lose any rightful winnings.

Yes, Uptown Aces Casino offers a comprehensive VIP program that rewards loyal players with exclusive benefits. The program has multiple tiers, starting with New Player and progressing through Bronze, Silver, Gold, Platinum, and Diamond levels. As you play real money games, you automatically earn comp points that determine your VIP level. Benefits increase with each tier and include higher deposit bonuses, enhanced cashback rates (25-50%), faster withdrawal processing, higher withdrawal limits, personal account managers, and exclusive promotions not available to regular players. Diamond VIP members enjoy the most prestigious perks, including same-day withdrawals, customized bonus offers, and special gifts on birthdays and anniversaries. Comp points can also be converted to bonus cash at varying rates depending on your VIP level. Your VIP status is reviewed monthly based on your activity level, and you'll receive notifications when you qualify for an upgrade. Unlike some casinos that require manual enrollment, our VIP program is automatic—simply play regularly to advance through the tiers.

Uptown Aces Casino is committed to promoting responsible gambling practices. We offer several tools to help players maintain control over their gaming activities: 1) Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit, 2) Session Time Alerts: Receive notifications when you've been playing for an extended period, 3) Self-Assessment Tools: Access questionnaires to evaluate your gambling habits, 4) Account Cooling-Off: Temporarily suspend your account for 24 hours to 6 weeks, and 5) Self-Exclusion: Permanently close your account for a minimum of 6 months. We strictly enforce age verification to prevent underage gambling and display responsible gambling information throughout our website. Our customer support team is trained to identify potential problem gambling behaviors and can provide information about professional help resources. We partner with organizations like GamCare and Gamblers Anonymous to ensure players have access to support services. To access these responsible gambling tools, visit the 'Responsible Gaming' section of your account dashboard or contact our support team at support@uptownaces.eu.

Yes, Uptown Aces Casino operates under a license issued by the government of Curacao, one of the established jurisdictions for online gambling regulation. Our license number is displayed in the footer of our website for verification purposes. As a licensed operator, we adhere to strict standards regarding player protection, game fairness, and responsible gambling practices. All games on our platform use certified Random Number Generators (RNGs) that undergo regular testing by independent auditors to ensure fair and random outcomes. We implement industry-standard encryption technology (256-bit SSL) to protect all financial transactions and personal data. Our privacy policy, which complies with international data protection standards, clearly outlines how player information is collected, used, and safeguarded. Additionally, Uptown Aces follows anti-money laundering (AML) protocols and Know Your Customer (KYC) procedures as required by regulatory authorities. Players can feel confident that they're enjoying a secure and regulated gaming environment that prioritizes fairness and transparency.